
A little help before you choose
Frequently asked questions
Which material should I choose?
The material choices belong to this particular piece and are shown above. Gold-plated finishes and 9k, 10k or 14k gold options are different materials with different prices. Please check your selected option and the Details section before adding it to your cart. If anything is unclear, ask us.
How do I find the right size?
Check the size choices above, then visit our Jewelry Care & Size Guide. For necklaces and bracelets, a piece you already wear comfortably is a useful reference. For rings, we recommend checking your size with a jeweler before ordering.
When will my order arrive?
Please allow 3–5 business days to prepare your order and an estimated 4–7 business days in transit after dispatch. Standard U.S. shipping is $9.45 per order. Business days exclude weekends and holidays. See our Shipping Policy for the full details.
Can I return or exchange my jewelry?
Contact us within 14 days of delivery to request an eligible return or exchange. Items must be unused, unworn, complete and in their original condition. Approved returns include a prepaid return label and no restocking fee. Read our Returns & Refunds page before sending anything back.
Can I change something after ordering?
Email contact@luxepledge.com within 12 hours of placing your order with your order number and the change you need. We will check whether preparation can still be stopped; shipped orders cannot be changed. See Cancellation & Order Changes.