Cancellation & Order Changes
Effective Date: October 26, 2026
Chosen the wrong size or noticed an address mistake? Email us as soon as you see it. Please do not wait for a shipping email.
The 12-hour window
You may request cancellation or a change within 12 hours after placing your order. These are elapsed hours, including evenings, weekends, and holidays. Send the email within the window even when support is closed; the time of your request is what matters.
A request does not mean the order has already been stopped. Preparation may begin before the window ends, and we can only make changes while the order can still be stopped. Once an order has shipped, we cannot cancel it, change the jewelry selection, or redirect its delivery.
Requesting a cancellation
Email contact@luxepledge.com with “Cancel order” and your order number in the subject. Include the email used at checkout and say whether you want to cancel the whole order or a specific item. We will review the status and confirm the outcome by email. Keep that reply for your records.
Requesting a correction
Include your order number, the original selection, and the exact correction. For an address change, send the complete corrected name and address, including apartment or unit number and ZIP code. For jewelry, specify the requested available size, length, material, finish, or quantity. Changes depend on availability and preparation progress. If a change affects the total, we will explain the difference before making it; we will not charge an unapproved extra amount.
Cutoff and business days
Our order cutoff is 5:00 PM Pacific Time, Monday–Friday, excluding holidays. Orders after the cutoff generally enter preparation on the next business day. This cutoff does not extend or restart the 12-hour request window. Order preparation is normally 3–5 business days.
Approved cancellations and refunds
We confirm a successful cancellation by email. Any approved refund goes back to the original payment method. Allow your provider another 5–10 business days to post it after we issue the refund.
If it has already shipped
We cannot stop the shipment. After delivery, you can request an eligible return or exchange within 14 days. Please follow the authorization and prepaid-label instructions on our Returns & Refunds page.
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.