Payment & Taxes
Effective Date: October 26, 2026
Please review your jewelry selection and the complete order total before paying. Our store prices are in U.S. dollars.
Payment at checkout
Use only the payment methods actually displayed in checkout. Availability can depend on your device, location, and the payment provider. A logo elsewhere on the website does not mean that method is available for every order. Please do not send a bank transfer or a separate payment outside our checkout process.
Your total
The total shown before payment includes the selected items, standard U.S. shipping of $9.45 per order, and applicable sales tax. Tax is calculated at checkout where required using the relevant order and delivery information. We do not add a hidden handling charge after you pay. Check the material and finish, ring size or necklace length, quantity, email, and complete delivery address before confirming.
Confirmation and interrupted payments
A completed order normally generates an email confirmation. Check your spam folder if it does not arrive. If checkout is interrupted, check for an order confirmation or pending charge before paying again. Your bank can explain a declined payment. Contact us with the checkout email and any order number if you need help checking whether an order exists. A pending bank authorization is not always a completed charge.
Keeping payment details safe
Enter payment details only in checkout or the payment provider secure flow. Please never email card numbers, security codes, passwords, or verification codes to us. Payment providers handle credentials under their own security and privacy practices. Our Privacy Policy explains how we use order information.
Changes and refunds
Email cancellation or change requests within 12 hours of ordering, subject to preparation progress. Approved refunds return to the original payment method. Your provider may need another 5–10 business days after we submit the refund to post the funds. Return inspections normally take 2–3 business days after receipt. Read Returns & Refunds for eligibility and shipping-charge treatment.
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.