Privacy Policy

Effective Date: October 26, 2026

This notice explains how LuxePledge uses information when you browse our website, place an order, or contact us. Our online store is hosted on Shopify. If you have a question about your information, please use the contact details below.

Information we receive

When you order, we receive the details needed to identify and fulfill the purchase: your name, email, phone number where supplied, delivery and billing addresses, selected items and options, order history, payment status, and transaction references. When you contact us, we receive your message and any photos or documents you choose to send. We do not need your complete card number, security code, password, or verification codes in support emails.

The platform and enabled services may collect device and browser information, IP address, approximate location, referral source, page views, cart activity, and checkout interactions. Cookies and similar technologies help the website function, remember preferences, protect checkout, and, where enabled, measure use or advertising performance.

How we use information

We use order details to prepare and ship purchases, take payment through the available payment providers, send receipts and tracking, answer questions, and handle changes, returns, or refunds. Relevant records also help us investigate payment issues, prevent fraud, maintain the website, and meet accounting, tax, dispute-resolution, and legal obligations. A message about an existing order is separate from a marketing subscription.

Service providers and disclosures

We share necessary information with Shopify, payment providers, carriers, fulfillment or logistics providers, communication services, and other providers used to run the store. A carrier needs a delivery address, for example; a payment provider needs transaction details. Where enabled and permitted, analytics and advertising services may receive browsing or purchase signals, subject to applicable consent and opt-out choices.

We may disclose information when required by law or when reasonably necessary to investigate fraud, protect rights, or resolve a dispute. Providers may process information in countries other than your own and have their own privacy practices. You can read Shopify’s privacy policy for information about its services.

Cookies and advertising choices

Use any privacy controls shown on the website and our Your Privacy Choices page to manage applicable preferences. Browser settings can restrict cookies, though blocking essential cookies can affect your cart or checkout. Depending on applicable law, some advertising disclosures can be treated as a sale or sharing of personal information even when no money is exchanged. Where applicable, you may request an opt-out through the available controls or by contacting us. We do not trade customer information for money as a regular business activity.

Email preferences

If you subscribe to promotional emails, use the unsubscribe link or contact us to stop them. We may still send confirmations, shipment notices, return instructions, and replies needed for an existing order.

Retention and security

We retain relevant information for as long as reasonably necessary for fulfillment, support, accounting, tax, fraud prevention, and disputes, or as otherwise required or permitted by law. A deletion request may not remove records we must retain. We use reasonable safeguards appropriate to the store; no website or transmission method can promise complete protection from every security incident.

Your requests and rights

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, or to opt out of certain processing. California residents may have rights to know, correct, delete, and opt out of sale or sharing, including through an authorized agent, where the relevant law applies. We do not discriminate against a person for exercising applicable privacy rights.

Email contact@luxepledge.com with “Privacy Request” in the subject and explain what you would like us to do. We may need to verify that the request relates to your information. Please do not send sensitive identity documents unless we have explained a necessary verification step. We handle requests subject to applicable requirements and permitted exceptions.

Children and external websites

Our store is not directed to children under 13. Contact us if you believe a child has provided personal information so we can investigate. External websites, including tracking services, operate independently and have their own notices.

Updates

We may revise this notice when the store or our practices change. The effective date above identifies this version.

We are here to help

Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.

LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States

LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.