Shipping Policy
Effective Date: October 26, 2026
We want you to know what happens between placing an order and opening your parcel. Please allow for both order preparation and the carrier journey when planning a gift.
Delivery area and shipping cost
We currently ship to valid United States addresses. International shipping is not offered. Standard U.S. shipping is $9.45 per order. You will see the delivery charge and any applicable tax before completing payment. We do not add a separate handling fee afterward.
Preparation and delivery estimates
| Order preparation | 3–5 business days |
|---|---|
| Carrier transit | 4–7 business days after dispatch |
| Estimated total | 7–12 business days |
| Order cutoff | 5:00 PM Pacific Time |
Business days are Monday–Friday, excluding holidays. Orders received after the cutoff, during a weekend, or on a holiday enter their preparation period on the next business day. Pacific Time follows PST or PDT as applicable. These are estimates rather than guaranteed delivery dates. Weather, holiday volume, and carrier interruptions can affect transit. If you need a piece for a specific occasion, please ask us before ordering.
Confirmation and tracking
Your order confirmation is sent to the email entered at checkout. After dispatch, we send shipment details and tracking when available. A tracking number can take 24–72 hours to show its first carrier scan. Use the link in your shipping email or visit Track Your Order. The carrier is selected for the shipment and destination and may be USPS, UPS, FedEx, or another available provider.
Check the address before paying
Include your apartment or unit number and check the ZIP code. If anything is wrong, email us with your order number and complete corrected address within 12 hours of placing the order. We can make a change only while the order can still be stopped. We cannot redirect a parcel after dispatch. See Cancellation & Order Changes.
Delayed or missing parcels
If the estimated delivery period has passed, contact us with your order and tracking numbers. We will review the shipment and help work out the next step. If tracking says delivered, first check your mailbox, porch, building reception, and safe places, then ask household members or neighbors. If the parcel is still missing, contact us within 48 hours of the delivered scan so we can investigate with you.
Damage or a wrong item
Please contact us within 48 hours of delivery with clear photos of the item and packaging. Keep all packaging while we review the issue. Read our Returns & Refunds page for the resolution and mailing process.
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.