FAQs
What is LuxePledge?
We are an online jewelry store with dainty pieces for everyday wear, bridal parties, and personal gifts. Read our story. We do not have a physical storefront.
Is every piece solid gold?
No. Material choices differ by product and selection. A gold-plated option is different from a solid-gold option. Please read the exact selection before ordering. If a stone or material is unclear, email us first.
How do I choose a size or length?
Check the options and units on the product page and visit our Jewelry Care & Size Guide. We can help you compare choices before you order.
Can you help with bridesmaid gifts?
Yes, contact us with the pieces, quantities, and occasion date you have in mind. Please ask before relying on matching availability, customization, special packaging, or a delivery deadline. We will confirm what is available.
When will my order arrive?
Preparation is 3–5 business days, followed by an estimated 4–7 business days in transit. Allow approximately 7–12 business days overall. Our cutoff is 5:00 PM Pacific Time. Business days exclude weekends and holidays. Dates are estimates. See our Shipping Policy.
What does shipping cost?
Standard U.S. shipping is $9.45 per order. Applicable tax and the full total appear before payment. We currently ship within the United States.
Where is my tracking number?
We send shipment information after dispatch. Initial carrier scans may take 24–72 hours. Use your email link or Track Your Order. Contact us if the expected delivery period has passed.
Can I cancel or change my order?
Email within 12 hours of placing the order. Include the order number and exact request. Changes depend on preparation progress; an order cannot be changed or canceled after shipment. See Cancellation & Order Changes.
Can I return or exchange my jewelry?
Request an eligible return or exchange within 14 days after delivery. Items must be unused, unworn, complete, and in original condition. Approved returns include a prepaid label and no restocking fee. One free exchange is available per eligible order. Read Returns & Refunds before mailing anything.
What if my order arrives damaged or incorrect?
Email your order number and clear photos of the item and packaging within 48 hours of delivery. Keep everything while we review the issue. We will help arrange the appropriate replacement, exchange, or refund.
How long does a refund take?
We normally inspect returns within 2–3 business days of receipt. Once approved and submitted, the payment provider may take another 5–10 business days to post funds to the original payment method.
How can I contact you?
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.