Returns & Refunds
Effective Date: October 26, 2026
If your jewelry is not quite right, please get in touch. We accept eligible returns and exchanges requested within 14 days after delivery. Start with an email so we can give you the correct instructions.
What qualifies
We accept change-of-mind returns and eligible size, color, or style exchanges within the 14-day window. Standard returns must be unused, unworn, clean, and in their original condition, without scratches, odors, alterations, or damage caused after delivery. Include the original packaging, tags, accessories, and inserts supplied with the item. Please provide your order number or another proof of purchase that identifies the order.
Used, altered, damaged, or incomplete items and requests made outside the return window may not qualify. Please contact us before sending a parcel; an unauthorized parcel can be difficult to identify and may not qualify until the return process is followed. If a listing includes a specific customization, ask us about the details before ordering rather than assuming it can be changed later.
How to arrange a return
- Email contact@luxepledge.com within 14 days of delivery. Include your order number, the item, and whether you want a refund or an exchange.
- Wait for our authorization, prepaid return label, and mailing instructions.
- Pack the jewelry securely with all supplied parts and packaging, and use the label we provide.
- Keep the mailing receipt and tracking number until the return is complete.
Approved returns are sent by mail. We provide the return address with the instructions. Our business office is not an automatic return destination.
Return costs and exchanges
Approved returns and exchanges include a prepaid return shipping label. There is no separate return shipping charge when you use our label, and we do not charge a restocking fee for an approved return. One free exchange is available per eligible order within the 14-day window. Tell us the exact available size, color, or style you would like. If it is unavailable, we will discuss an alternative or a refund before proceeding.
Damaged, defective, or incorrect jewelry
Please contact us within 48 hours of delivery with your order number, clear photos of the item and packaging, and a short explanation. Keep the item, packaging, and supplied parts while we review the problem. We will arrange the appropriate replacement, exchange, or refund. For a confirmed faulty or incorrect item, we cover the approved return and reimburse the original shipping charge when a refund is the agreed resolution.
Inspection and refund timing
We normally inspect returns within 2–3 business days after receipt. Once approved, the refund is issued to the original payment method. Your payment provider may take another 5–10 business days to post the funds. For an ordinary change-of-mind return, the original $9.45 shipping charge is not refundable. We will confirm the refund amount when authorizing your return. If an issued refund has not appeared after the provider processing period, check your payment account and contact us with your order number.
Before your order ships
Request cancellation or changes within 12 hours of placing the order. Whether we can stop it depends on preparation progress; shipped orders cannot be canceled. See Cancellation & Order Changes. Nothing here limits rights that applicable consumer law does not allow us to exclude.
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.