Terms of Service
Effective Date: October 26, 2026
These terms apply to browsing and purchasing through LuxePledge. Please read them alongside the product details and our shipping, returns, and privacy pages before you order. Contact us if something is unclear.
Choosing your jewelry
Review the material and finish, stone description, measurements, size or chain length, and the selected option on the product page. A plated finish is not the same as solid gold. Available options and prices can differ within a product. Photographs may include styling items that are not included unless expressly stated. Lighting and screens can change the appearance of color; photographs do not establish a material specification.
Do not assume that a piece is waterproof, suitable for every metal sensitivity, certified, or covered by an extended warranty unless the product page expressly states and supports that claim. Our Jewelry Care & Size Guide explains practical fit and care considerations.
Placing an order
Provide an accurate email, billing details, and complete delivery address. Check the jewelry options, quantity, total, and address before payment. You must be authorized to use the selected payment method. Keep the order confirmation so you can quote the order number when contacting us.
A confirmation acknowledges receipt of your order. If payment, availability, or a material listing error prevents fulfillment, we will contact you and explain the available correction, cancellation, or refund. We will not substitute a different piece or charge an unapproved additional amount without your agreement.
Prices, payments, and tax
Prices are in U.S. dollars. Checkout displays the item total, standard U.S. shipping charge of $9.45 per order, and applicable tax before you pay. Use only payment choices actually available at checkout. Do not email payment credentials. See Payment & Taxes.
Preparation and delivery
We currently deliver within the United States. Preparation normally takes 3–5 business days, followed by an estimated 4–7 business days in carrier transit. Our cutoff is 5:00 PM Pacific Time, Monday–Friday, excluding holidays. Delivery dates are estimates and can be affected by carrier interruptions. Read the Shipping Policy for tracking, address checks, and help with delayed or missing parcels.
Changes and cancellation
Send requests within 12 hours after placing the order. These are elapsed hours, including weekends and holidays. Whether a change is possible depends on preparation progress. We cannot cancel or change an order after shipment. A request is not confirmation; wait for our reply. See Cancellation & Order Changes.
Returns, exchanges, and product problems
Request an eligible return or exchange within 14 days after delivery. Standard returns must be unused, unworn, complete, and in original condition. Approved returns include a prepaid label and no restocking fee. One free exchange is available per eligible order. Contact us within 48 hours about a damaged, defective, or incorrect item and keep the packaging. Our Returns & Refunds page sets out authorization, costs, inspections, and refund timing.
Using the website responsibly
You may browse and shop for lawful purposes. Do not interfere with checkout, access another person’s account, submit false order details, upload malicious content, or misuse our support channels. We may restrict abusive activity and investigate suspected unauthorized transactions.
Content and independent services
Our original copy, branding, and product photographs may be protected by intellectual-property rights. Please ask before commercially reusing them. Payment providers, tracking services, and other external websites operate under their own terms. A link does not mean we control their services or availability.
Privacy and service issues
Our Privacy Policy explains our handling of order and website-use information. We aim to keep the store accurate and available, but errors or interruptions can occur. Contact us when you notice an incorrect page or order detail so we can investigate.
Consumer rights and updates
Nothing in these terms removes rights or remedies that applicable consumer law does not allow us to exclude. Applicable law governs disputes and mandatory consumer protections continue to apply. We may revise the terms as the store changes; the effective date identifies this version. Keep the confirmation and terms applicable to your order for your records.
We are here to help
Email contact@luxepledge.com or call +1 (559) 587-4432. Customer support is available Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays. Pacific Time follows PST or PDT as applicable.
LuxePledge
Business Office: 10856 Malta Street, Hanford, CA 93230, United States
LuxePledge operates exclusively online and does not have a physical storefront. Our business office is not a walk-in shop or an automatic return destination. Please contact us for return authorization and the correct mailing address before sending anything back.